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Orders
Can I change the quantity or shipping address of an order after it has been placed?
Possibly, depending on how soon you contact us after you place the order. To request changes, send your order number, your address(es) and desired action to: marketingadmin@caleffi.com or call (414) 238-2360.
How do I cancel an order?
An order is typically processed within minutes of being placed. It’s important to carefully review your order as it cannot be changed, cancelled or returned.
Should you need to cancel an order, contact the Caleffi Marketing Department at (414) 238-2360 immediately. If your order has not been processed, we will do our best to accommodate your request.
Is there a way to flag something as urgent?
No, there is not an option to flag as urgent.
What if my order hasn't arrived within the standard timeframe? Who do I contact to check status?
If you have not received your order or a status update about your order within 10 business days, please email marketingadmin@caleffi.com or call (414) 238-2360 with your order number and request a status check. You will receive a reply regarding your request within one business day.
When will I receive my order?
Your order will be shipped within 3-5 business days. You can view your order status and tracking information from your Order History. Simply click the My Profile dropdown in the upper right corner of your screen and select Order History. You will see a list of all your orders along with an order status (In Process or Completed). Click a specific order to view additional information, including shipping tracking.
Can I place an order with a future delivery date?
No, you cannot order with a future delivery date. Orders are processed in the time received.
How do I change the order reference name?
Within your Order History you may select your order and change its order name.
Contact Us
We're here to help! Please contact the Caleffi Marketing Department if you have questions about literature or premium items, are experiencing technical issues or have questions about the website.
(414) 238-2360
marketingadmin@caleffi.com
Resources & Tools
Learn more about how the website works with these helpful resources.
Caleffi MOD User Guide
Shipping
Can I ship items within an order to multiple locations?
Yes. The option to ship to multiple locations will be displayed during the checkout process. If you choose to checkout with multiple addresses, you may specify which address to use for each line item in the Shipping step. Shipping cannot be split within an order line item.
Is expedited shipping available?
Yes, FedEx express saver, 2nd day and standard overnight is available.
How long will it take to receive my shipment?
After you place your order, you will be directed to an order summary outlining the information of your order. You can also track your order online and find out where your piece is in the process. Your order is typically shipped within 3-5 business days.
Time Savers
Can I reorder from my previous orders?
Yes, reordering is simple and quick. Click the My Profile dropdown in the upper right corner of your screen and select Order History. You will see a list of all your previous orders. Select the order number you would like to reorder. The order summary will give you the ability to reorder the entire order or reorder individual items from the order. (You can also label your orders in Order History to make searching easy.)